I would like to thank you very much for providing us with your thoughtful comments in our recent Parent Survey (September 2020).
Overall, the results reinforced those areas that we know are working well but also highlighted areas that need both immediate action as well as longer-term initiatives to resolve.
The best performing aspects of Glennie remain the general happiness of our students, staff taking a genuine interest in the welfare of students, and our philosophy to support the overall growth and development of students. We will continue to strengthen these areas as they embody the Glennie Distinctive and our ethos to ensure that every student reaches her full potential; to be All She Can Be®. Despite significant changes that occurred within our School’s leadership during the time of this survey, it is particularly pleasing to see that these attributes remain unaffected and at the forefront of our unique educational approach at Glennie.
Our commitment to rolling out the senior curriculum and our response to COVID-19 were also highly commended. This is testament to the dedication of our staff and students, as well as parents, who provided a collective effort during challenging times.
With respect to our boarding facilities and academic support, the results were incredibly positive with parents believing that both areas have improved significantly. A number of actions have also been put in place to improve the standard of meals in boarding. We have introduced a second sitting for late meals, as well as offering a second hot option several nights per week.
One of the more pleasing results was your likelihood to recommend Glennie to others. More than 80 per cent of parents said they would recommend The Glennie School to family and friends in the future, which is particularly satisfying.
The survey also highlighted several areas where we are not meeting your expectations, and we will be addressing these in the immediate term.
While ongoing communications from the School was appreciated, the topics, frequency, and accuracy of how we connect with parents needs reviewing. We need to do a better job at ensuring our communication is respectful of your time, truly meets your needs, and provides you with accurate and valuable insights that support student outcomes. As a result, my leadership team and I will be implementing new and improved approaches to our overall communication. While this may take time to perfect, you will see changes over the coming months.
Student dress and general behaviour were also noted as areas of concern with many parents expressing a desire to see improved uniform and student behaviour standards. We will be implementing more uniform checks with concrete actions. We will also be working to ensure that Glennie’s existing behavioural standards and values are respected and well understood by our student cohort.
Some parents noted a general lack of understanding about how to provide feedback. We will be introducing a revised feedback framework to ensure that parents have clear channels where they can openly express their concerns and praise, and have confidence that these will be actioned.
Importantly, several parents requested a more detailed explanation about our current teaching techniques and would like more visibility of their daughter’s daily classroom activities. In the short term, we will be hosting a series of parent information sessions in Term 3 to talk to you about The Glennie School -Teaching and Learning Framework and how this provides students with a more personalised education. Over the longer term, we will be investing more in online learning hubs, among other technologies, to provide the visibility you need to better support their daughter’s education.
As you can appreciate, surveys are extremely helpful but are also limited in their ability to provide us with adequate solutions. To complement the survey, we also embarked on a consultation process with past and existing parents, as well as staff, to discuss your responses in detail and develop some actionable programmes to address common opportunities and issues.
In addition to those outlined, a number of additional programmes have now been incorporated into a new, Five-Year Strategic Plan for the School. This new Plan will be finalised and shared with you during Term 2. It embraces much of your feedback while also providing Glennie with an exciting and aspirational direction for our future.
Thank you once again to those who took the time to complete the survey. Your honest and frank feedback is invaluable to our continued growth and improvement and has played an important role in shaping our new strategic plan.
Ms Mary Anne Evans